1. Acceptance
By accessing Gro or using Gro services, you agree to these Terms. If you use Gro for a business or other organization, you confirm that you have authority to accept these Terms for it. If you do not agree, do not access or use the service.
2. Service agreements and order of precedence
A proposal, order form, statement of work, service agreement, or other written agreement with Fusion Ventures may describe fees, scope, deliverables, service periods, and additional terms. If an expressly stated provision of that agreement conflicts with these Terms, that provision controls for the relevant service.
3. Eligibility
You must be at least 18 years old and legally able to enter into a binding agreement. Gro is intended for lawful business use by clients and their authorized personnel.
4. Accounts and access
You must provide accurate account information, protect credentials, restrict access to authorized users, and promptly tell us about suspected misuse. You are responsible for activity through your account and for promptly removing access that is no longer authorized, except where applicable law provides otherwise.
5. The managed Growth Agent service
Gro may assist with website monitoring and improvement, SEO and search visibility, analytics interpretation, customer enquiries, business messaging, content and social-media work, recommendations, client requests, and related digital growth operations. Available features depend on the agreed service, business profile, connected accounts, data availability, third-party services, and client approvals.
Fusion Ventures may configure workflows, supervise AI-assisted work, review findings, communicate with clients, and coordinate or perform authorized implementation. Gro is a managed service and does not promise fully autonomous execution.
6. Client responsibilities
You are responsible for:
- providing accurate instructions, context, claims, and feedback;
- reviewing recommendations, content, messages, and material business actions before approval or publication where review is required;
- ensuring that your business, supplied information, instructions, and use of Gro comply with applicable law and platform rules;
- maintaining appropriate notices, permissions, and lawful grounds for customer, lead, employee, and other third-party information; and
- cooperating with reasonable onboarding, security, integration, and delivery requirements.
7. Third-party integrations
You may authorize Gro to connect to supported business accounts and platforms. You confirm that you own or control the account or have authority to grant access. Access is limited by the permissions you approve and the configured service. Disconnecting an integration may make related features unavailable.
8. Google integrations
A Google connection requests identity and email information together with read-only access to selected Google Analytics and Search Console properties. It does not grant Gmail or Google Drive access and does not authorize Gro to edit your Google account or website. By completing the connection for the managed service, you authorize Gro and its authorized personnel to use the selected property data to provide the connected client-facing analysis and recommendations, subject to the Privacy Policy and Google's applicable requirements.
You may ask to disconnect client property mappings or, where permitted, revoke a Google connection. You may also revoke access through your Google Account. Google may change its APIs, permissions, or policies, which can affect connected features.
9. AI-assisted functionality and supervision
Gro may use AI systems for analysis, summarization, recommendations, Growth Agent responses, content preparation, and operational support. AI output may be combined with deterministic data analysis and human supervision. Output can be inaccurate, incomplete, outdated, or unsuitable for a particular use and must be considered in context.
You remain responsible for important business decisions and final approvals. Gro is not a substitute for legal, financial, tax, medical, or other regulated professional advice.
10. Requests, approvals, and execution
A recommendation, draft, message, or client request is not necessarily accepted, completed, approved, or published until the relevant service scope, human review, client approval, and supervised workflow are satisfied. Gro does not automatically crawl a website, publish content, change an account, or execute a recommendation merely because it appears in the service. Urgent or high-impact instructions should also be communicated directly to Fusion Ventures.
11. Acceptable use
You must not use Gro to:
- break the law, infringe rights, deceive, exploit, or harm others;
- send unlawful, unauthorized, abusive, or materially misleading communications;
- introduce malicious code, probe security, evade access controls, or disrupt the service;
- provide information you do not have the right to use or instruct us to access an account without authorization; or
- use output without reasonable review where an error could materially affect people, rights, finances, or business operations.
12. No guarantee of outcomes
Gro and Fusion Ventures do not guarantee rankings, search placement, traffic, leads, revenue, sales, conversions, audience growth, or any other business result. Results depend on client decisions, implementation, data quality, market conditions, competitors, search engines, platforms, and other matters outside our control.
13. Fees and payment
Fees, billing timing, taxes, included work, service periods, and payment terms are set out in the applicable written service agreement, order, proposal, or invoice. You must pay undisputed amounts when due. We may pause affected services for overdue payment after reasonable notice where practical.
14. Refunds
All fees paid for Gro services are non-refundable except where a refund is required by applicable law or expressly agreed by Fusion Ventures in writing.
15. Suspension
We may suspend access where reasonably necessary because of a security risk, unlawful or abusive activity, material breach, prolonged non-payment, a third-party restriction, or a risk to Gro, a client, or another person. Where practical and appropriate, we will give notice and an opportunity to address the issue.
16. Termination
Either party may end the service according to the applicable written agreement. We may terminate for a material breach that is not remedied within a reasonable period after notice, or immediately where the breach cannot reasonably be remedied, continued service would be unlawful, or urgent security protection is required.
17. Data after termination
When the service relationship ends, access may cease and Gro may delete client data and connection credentials. We may retain records where reasonably necessary for legal obligations, billing or accounting, fraud and security, audits, disputes or enforcement, and temporary technical backup retention. We do not promise a fixed deletion period unless one is expressly guaranteed in a written agreement. Clients may submit a deletion request under the Privacy Policy.
18. Client data and materials
You retain ownership of your business data, uploaded content and documents, logos and brand assets, analytics and business information, and other materials you provide. You confirm that you have the rights necessary for those materials and for any customer or third-party data supplied or connected to Gro.
19. Client-specific final deliverables
Subject to payment of the applicable fees, you own final deliverables created specifically for you and identified as delivered under the agreed service. This does not transfer ownership of Gro technology, reusable materials, third-party materials, or underlying tools used to produce or support a deliverable. Any third-party material remains subject to its applicable license.
20. Fusion Ventures and Gro intellectual property
Fusion Ventures retains all rights in the Gro platform, software and code, system architecture, Growth Agent technology, internal prompts and system methods, automation framework, workflows, reusable components and templates, models and configurations, processes, methodologies, and know-how. Receiving or paying for a deliverable does not transfer ownership of the underlying Gro platform.
To the extent retained Gro material is embedded in a paid final deliverable, Fusion Ventures grants the client a non-exclusive license to use that embedded material as reasonably necessary to use the deliverable for its business, unless a written service agreement says otherwise.
21. License to process client content
You grant Fusion Ventures a limited, non-exclusive license to host, copy, process, adapt, transmit, and display client materials only as reasonably necessary to provide, secure, support, or improve the relevant Gro service, comply with your instructions, and meet legal obligations. This license ends when no longer needed for those purposes, subject to the retention provisions above.
22. Confidentiality and security
Each party should protect the other party's non-public confidential information using reasonable care and use it only for the service relationship. This does not cover information that is lawfully public, already known without restriction, independently developed, or lawfully received from another source. Disclosure may be made where required by law. Gro uses reasonable security safeguards, but no internet or storage system is guaranteed to be completely secure.
23. Third-party services
Gro may depend on Google, Supabase, Vercel, communications and automation providers, AI/model providers where enabled, social or business messaging platforms, and other third parties. Their terms, privacy practices, availability, and technical restrictions apply to their services. Fusion Ventures does not make commitments on their behalf.
24. Service availability and changes
We may maintain, update, replace, or discontinue features and may experience interruption, delay, or third-party failure. We will use reasonable efforts to operate the agreed service, but do not guarantee uninterrupted, error-free, or permanently available access. Material changes affecting an active service will be communicated where reasonably practicable.
25. Disclaimers
To the maximum extent permitted by applicable law, Gro is provided subject to the express commitments in the applicable written service agreement and without additional implied warranties. We do not warrant that data, AI output, recommendations, integrations, or third-party services will always be accurate, complete, secure, compatible, or available. Nothing in these Terms excludes a warranty or responsibility that cannot lawfully be excluded.
26. Limitation of liability
To the maximum extent permitted by applicable law, Fusion Ventures is not liable for indirect, incidental, special, exemplary, or consequential loss, or for loss of profits, revenue, goodwill, or data, arising from Gro, client decisions made without reasonable review, unauthorized client instructions, or failures of client or third-party systems.
To the maximum extent permitted by applicable law, the aggregate liability of Fusion Ventures arising out of or relating to the Gro service will not exceed the fees paid by the client for the relevant Gro service during the one-month period immediately preceding the event giving rise to the claim. This limitation does not apply where liability cannot legally be limited or excluded.
27. Governing law and disputes
These Terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be subject to the competent courts having jurisdiction under applicable law. Mandatory rights and rules that cannot lawfully be excluded remain unaffected.
28. Changes to these Terms
We may update these Terms as Gro or applicable requirements change. Material changes will be reflected on this page by updating the date above and, where required, by giving additional notice. Changes do not retroactively alter an expressly agreed service commitment unless the parties agree or applicable law requires it.
29. General terms
If part of these Terms is unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver. You may not transfer your account or these Terms without our written consent, except where applicable law permits. These Terms and the applicable written service agreements form the agreement concerning the Gro service.
30. Contact
Questions about these Terms can be sent to info@fusionventuresglobal.com. Gro is operated by Fusion Ventures from Ras Al Khaimah, United Arab Emirates.